Support
Support covers all three divisions — hosting infrastructure, our applications, and contracted engineering work. For fastest handling, tell us which division your request concerns and include the details listed below.
Support email: contact@365.partners
Security reports: security@365.partners
Network abuse: abuse@365.partners
Phone: +1 (307) 460-67-93
Security reports: security@365.partners
Network abuse: abuse@365.partners
Phone: +1 (307) 460-67-93
Support by division
365.hosting
Server support
- 24/7 round-the-clock technical support
- Free server administration on selected plans
- Site migration assistance
- Backup and restore requests
Include the server hostname or IP address in your request.
Applications
Product support
- Handled directly by the development team
- Bug reports and feature requests
- Licensing and activation questions
- Update and changelog questions
Covers Seva (seva.day), Docs.Photo and Get Resume. Include the product name and, where relevant, the version.
Engineering
Project support
- Handled per contract or statement of work
- Questions about delivered documentation
- Build and release pipeline issues
- Scope changes and follow-up work
Reference the project or contract name.
Response Targets
- Hosting incidents: 24/7 handling
- General inquiries: within 1–2 business days
- Service-related requests: per contract / SOW
- Security reports: initial response within 3 business days
What to Include
- Division and service concerned
- Company name and contact person
- Short problem statement and expected outcome
- Relevant logs/screenshots (if applicable)
- Server IP, or product version/build identifiers
Escalation
- Start with contact@365.partners
- Security-related: security@365.partners
- Privacy-related: privacy@365.partners
- Abuse-related: abuse@365.partners
Business Identification
Legal name: 365.partners Inc · EIN: 88-3459463 · D-U-N-S: 119022045
Address: 30 N GOULD ST, STE R, SHERIDAN, WY 82801